clever-osprey

Introduction

clever-osprey is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website and services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you acknowledge that you have read and understood this policy.

Information We Collect

We collect information in several ways depending on how you interact with us:

Information You Provide Directly

Contact details such as name, email address, and postal address when you submit enquiry forms
Service preferences and requirements you share during consultations
Health or mobility information relevant to our safety assessments (provided with your explicit consent)
Payment information when purchasing services or equipment

Information Collected Automatically

Technical data including IP address, browser type, and operating system
Usage data showing how you navigate our website
Cookie data as described in our Cookie Policy

How We Use Your Information

We process your personal information for the following purposes:

Responding to your enquiries and providing requested information
Delivering services you have purchased, including assessments and installations
Maintaining records of our interactions for customer service purposes
Improving our website and services based on usage patterns
Complying with legal and regulatory obligations

We will not use your information for purposes beyond those stated without obtaining your consent first.

Legal Basis for Processing

We process personal information under the following legal bases:

Contract: Processing necessary to fulfil services you have requested
Consent: Where you have given explicit permission, particularly for health-related information
Legitimate Interests: For business operations that do not override your rights
Legal Obligation: Where required by applicable laws

Data Sharing

We do not sell your personal information to third parties. We may share information with:

Service providers who assist with our operations (e.g., installation teams, monitoring centres)
Professional advisers when necessary for legal, accounting, or insurance purposes
Regulatory authorities when required by law

Any third parties with whom we share data are bound by confidentiality agreements and data protection requirements.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy. Specific retention periods include:

Customer records: 7 years following last interaction
Website analytics: 26 months
Enquiry forms: 2 years if no service is purchased

After these periods, data is securely deleted or anonymised.

Your Rights

Under data protection law, you have the following rights:

Access: Request a copy of information we hold about you
Rectification: Request correction of inaccurate information
Erasure: Request deletion of your information in certain circumstances
Restriction: Request limited processing of your information
Portability: Receive your data in a structured, common format
Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server environments, and restricted access controls.

International Transfers

Your information is primarily stored and processed within the United Kingdom. If any transfer outside the UK is necessary, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

clever-osprey
47 Kensington Gardens Square
London W2 4BQ
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.